What is the standard SLA ?
Speed and relevance matters, but they would be useless if the engine worked only half the time. Our infrastructure is full of redundancies, so even if something goes wrong somewhere, you won’t be affected by it.
We offer a 99.99% Monthly Uptime Percentage for Search (MUPS).
If over your monthly cycle our MUPS < 99,99%, you will get a 10% discount on your next monthly payment.
If over your monthly cycle our MUPS < 99,9%, you will get a 30% discount on your next monthly payment.
We offer a 99.95% Monthly Uptime Percentage for Indexing (MUPI).
If over your monthly cycle our MUPI < 99,95%, you will get a 10% discount on your next monthly payment.
If over your monthly cycle our MUPI < 99,8% you will get a 30% discount on your next monthly payment.
Contact us for a premium SLA at enterprise@algolia.com.As a side note, our SLA are not guaranteed if you use our REST API directly (or build your own wrappers). Our API clients are not only wrappers of the REST API, but contain a lot of logic to optimize the availability and performance of our service.
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